We are a Touchstone Energy Cooperative
Lyon Rural Electric, along with over 650 other electric cooperatives serving in excess of 17 million customers across the United States, is part of a nationwide community of cooperatives working together to complement the local connection we have with our members. Even though you still know us as Lyon Rural Electric Cooperative, this nationwide alliance assures that all customers - large and small - continue to have the highest standards of personalized service at affordable rates. It gives us the power to provide every customer with state-of-the-art technology, reliable, responsive service and excellent value. That's the power of human connections. In addition, Lyon REC is actively involved in the communities it serves. We are leaders in economic development and job creation. We also support local charities and events that bring neighbors together.
Why Do Co-ops Need A Unifying Brand Like Touchstone Energy?
The Touchstone Energy brand represents outstanding service to all cooperative members. The promise of the brand means we must serve our members with integrity, innovation, accountability, and commitment to our communities. If we fail to do so, we cannot belong. Being a part of Touchstone Energy gives us the opportunity to stand out for being exceptional, and we want everyone to know it. We also want our members to know that we do not stand alone, but together with hundreds of other top notch cooperatives throughout the nation.
Does That Mean One Big Company Owns All The Electric Co-ops?
Absolutely not! Being a Touchstone Energy cooperative allows us to maintain our local identity. However, having the Touchstone Energy name next to our cooperative's logo means that Lyon REC stands in unity with other co-ops across the country.
The Touchstone Energy Cooperatives brand represents a nationwide alliance made of more than 740 local, consumer-owned electric cooperatives in 46 states. Touchstone Energy co-ops collectively deliver power and energy solutions to more than 30 million members every day. Electric cooperatives distribute power for 75 percent of the U.S. land mass over 2.4 million miles of power lines.
Electric cooperatives were established to provide electricity to rural America, and now make up the largest electric utility network in the nation. Touchstone Energy is the national brand identity for that network.
Here are some facts about electric cooperatives:
- They are located in 80% of the nation’s counties
- They are the largest electric utility network in the nation
- They total more than 900 local systems in 47 states
- They have 42 million member-owners
- They distribute power over 2.5 million miles of line
- They serve 75% of the U.S. land mass
- They own $130 billion in generation, transmission, and distribution assets
- More than 88% of all local electric co-ops offer electricity generated from renewable sources.
What Makes Our Cooperatives Different
Touchstone Energy co-ops are owned by the members they serve and are committed to providing reliable electricity at the lowest price possible. In short, co-ops “look out” for the members they serve.
Touchstone Energy co-ops provide high standards of service according to their four core values: integrity, accountability, innovation and commitment to community.
Touchstone Energy co-ops rank well ahead of their industry counterparts when it comes to customer satisfaction. Recent data from the American Customer Satisfaction Index (ACSI), one the nation’s most recognized measures of customer satisfaction, gives Touchstone Energy cooperatives an average score of “83” out of a possible 100, outclassing utility industry satisfaction score of “77.”